Castle Civil delivers high-quality products and services that exceed customers’ expectations. Our quality management system achieves customer satisfaction. This Quality Policy shows our dedication to complying with ISO 9001 requirements.
Castle Civil will:
Meet customer requirements, by exceeding customer expectations.
Set targets to improve our products and services continuously.
Investigate all non-conformance identifying the root cause and implementing measures to prevent reoccurrence.
Provide the resources required to ensure a quality product is always delivered.
Gain feedback from workers to improve our products and services.
Gain continuous feedback from clients to improve our products and services.
Work with clients to foster relationships and ongoing work.
All employees are responsible for understanding and adhering to this Quality Policy. We encourage employees to participate in improvement initiatives and report any concerns or opportunities for improvement.
Management will allocate resources to ensure the implementation of this policy.
This Quality Policy will be communicated to all workers, suppliers, and stakeholders.
This policy will be reviewed annually to ensure its suitability, adequacy, and effectiveness. Feedback from workers and stakeholders will be considered in reviews. The policy will be revised to reflect changing circumstances and to align with ISO 9001 requirements.